Every product in our store or catalog comes with Rocky Mountain Sportsman's Decor's 100% Satisfaction Guarantee. If you are not completely satisfied with your order when it arrives, you can return it to us hassle free at the address listed below. Rocky Mountain Sportsman's Decor will provide a prompt refund excluding the shipping fee, or replacement of any item.
Items may be returned for any reason within 30 days of purchase. Damaged items must be reported within 7 days of delivery to you. Packages received by Rocky Mountain Sportsman's Decor after the 30 day time period are subject to a $5.00 returned-item processing fee.
Items sent back for refund MUST be returned in the original box and packaging. Items must also be in the same condition as sold in.
Clearance items are non-returnable, non-refundable and are available in limited quantities.
Please indicate the reason for your return on the back of the invoice provided with your order. Also indicate clearly whether it is being returned for refund or exchange. If you are returning the item for alternative merchandise, please supply the complete product item code number(s) of the item(s) you wish to obtain as indicated in our on-line store or catalog, and include any additional remittance as necessary. Enclose a copy of the invoice in the package with the returned item.
If the package was damaged in shipment or was shipped direct from the manufacturer, please call Customer Relations at (866) 207-6891 or email customerservice@sportsmansdecor.com before returning. Some products Rocky Mountain Sportsman's Decor sells are covered by a manufacturer's warranty that requires items to be sent directly to the manufacturer for replacement or repair. These manufacturers have different return policies and addresses that the items need to be returned to.
If Rocky Mountain Sportsman's Decor made a mistake on your order creating the necessity for return, your return surface shipping charges will be reimbursed.
Rocky Mountain Sportsman's Decor will refund or credit the value of the item purchased and any taxes you were charged. Shipping charges are generally non-refundable unless the item was defective or damaged. However, if Rocky Mountain Cabin Decor made a mistake on your order creating the necessity for return, return surface shipping charges will be reimbursed ... Refunds will be credited to the same credit card as the original purchase.
Please insure the package for the full value of the purchased item for your protection, as Rocky Mountain Sportsman's Decor cannot be held responsible for products within uninsured shipments. COD's are not accepted.
Please send Returns and Exchanges UPS ground or US Postal Service parcel post to:
Rocky Mountain Sportsman's Decor - Customer Returns
6D Dobson Way, Suite #220
Merrimack, NH 03054
Please call or E-Mail before returning any item so you can receive a Return Verification Number. The returns department requests that we allow 2-3 weeks turn around time for the issuance of credit or for the shipping of an exchange.
All items sold are warranted against defects in workmanship and/or materials. These types of defects will generally appear within the first year to a year and a half of use. Obvious abuse is not covered, but if any product sold by Rocky Mountain Sportsman's Decor fails in normal use, it can be returned for evaluation at any time.
In certain cases, manufacturer warranties, received with the product, will override our own. Unless otherwise specified by the manufacturer, the item must be returned to Rocky Mountain Sportsman's Decor for inspection.
Additional exceptions may apply depending on the item.
If you need to return a gift, or have misplaced your packing list or invoice, and would like to obtain a replacement form - or if you have any other questions at all - please Contact Us Rocky Mountain Sportsman's Decor toll-free at (866) 207-6891 or via E-Mail.
CUSTOMIZED & PERSONALIZED ORDERS
We can not accept returns or issue refunds for customized merchandise. Made to order merchandise maybe canceled within 10 days of date of purchase. Made to order items canceled after 10 days or returned will be charged a 25% restocking fee in addition to the cost of return shipping/freight. We will replace the merchandise if it is damaged at no cost to you.
